Refund - Return - Shipping Policy & FAQ
Our returns policy allows you to return products within 7 days of delivery if you are not satisfied. Refunds are available, provided the return meets our conditions. However, please note that returns or replacements are not available in the following cases:
- Damage due to misuse of the product
- Consumable items that have been used or installed
- Products with tampered or missing serial/UPC numbers
- Damage or defects not covered under the manufacturer’s warranty
- Products returned without all original packaging and accessories, including the box, manufacturer’s packaging (if any), and all other items originally included with the product
- Items with a “No Returns” policy
Shipping Policy
Delivery Timeline:
For customers in Lagos, delivery is within 24 hours.
For orders outside Lagos (e.g., Abuja, Ilorin, Ibadan, Port Harcourt, Aba, Kano, Kaduna, Jos, etc.), delivery typically takes 2-5 days.
FAQ
General
How do I register?
Click on the account tab at the top-right corner of our homepage. You’ll see options to log in if you’re an existing customer or register as a new customer by filling in your personal details. After completing the form, click “Submit” to create your account.
How do I search for products?
Use the category names at the top of the homepage to explore different products, or use the search bar to find specific items.
How do I place an order?
Once you’ve found a product you like, follow these steps:
1. Click “Add to Cart” for each item you wish to purchase.
2. Click “Proceed to Checkout” to continue your order.
3. At checkout, provide your details and shipping address if you’re a new customer; otherwise, log in to proceed.
4. Select your preferred payment option, then click “Place Order.”
If you experience any issues, contact us at 08107985291, 0808 491 9699 .
Do you sell used products?
All products on our site are brand new, assuring you of authenticity and originality.
What if I can’t find the product I want?
If an item isn’t available, please contact our customer service team at 08107985291, 0808 491 9699 or email us. We continuously expand our selection and may offer similar products.
My Orders
How do I check my order status?
Sign in to your Alabaelectromart store account and visit the “My Account” section to view your orders.
How can I view and print my invoice?
1. Log into your account.
2. Click “My Orders” in the menu.
3. Select the order you need an invoice for, then click “Print Order” at the top right corner.
How do I cancel an order?
Contact our customer service team at 08107985291, 0808 491 9699
or email us at Support@alabaelectromart.com
Payment
What payment options do you offer?
Zit Electronics Store accepts:
* Bank Deposit (Prepay)
* Credit/Debit cards (Mastercard, VISA, and Verve)
Are installment payments available?
Currently, we don’t offer installment options but may introduce this in the future.
Are prices negotiable?
Our prices are fixed, ensuring the best value for each product at alabaelectromart
